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Terms & Conditions

Vasco Travel is a registered corporation, trade mark and company name incorporated under Business Corporations Act of the province of Quebec. Vasco Travel assures it’s customers that all internet transactions are secure and it is now possible to reserve your business or personal travel safely. For more information or to plan and book your next vacation, don’t hesitate to contact one of our travel specialists – either by telephone at one of our agencies (with locations available on our home page) or by email at the indicated address. Use of this website automatically signifies that you accept the terms and conditions stated by wholesalers and/or suppliers and accept that it is your responsibility to remain informed of said conditions.

Wholesalers and suppliers terms and conditions

The purchase of travel services are subject to the conditions and restrictions of the wholesaler and / or supplier, your vouchers and tickets. The general conditions of wholesalers and suppliers are accessible from this site before booking and concluding your purchase. When you give your credit card number to purchase a travel service, you confirm that you have read and accepted these general conditions and those of the wholesaler and / or supplier. The general conditions of wholesalers and suppliers generally include fees in the event of cancellation or changes to your purchases. You should also pay special attention to the delays in arriving at the check-in counters at airports, usually three (3) hours before departure, the availability of services at the destination and the possibility of changes being made to flights schedules or hotels. It is the traveler\'s responsibility to always ensure that the timetables are valid for any carrier within a minimum of 24 hours before departure. You must always confirm your flights 72 hours or less before your departure. Vasco Travel not being involved in the preparation, organization or provision of products and services forming part of the on-site travel services, including packages the realization of which only engages the wholesaler or supplier of the travel product or service that you will have bought, we disclaims all liability in this regard and for any damage, loss, theft, accident or injury occurring during the participation of a traveler.

Printing errors; Price and availability; Orders and errors.

As all travel information and prices come directly from wholesalers and / or suppliers, misprints or other types of errors may occur. Therefore, Vasco Travel reserves the right to correct the prices and charges applicable to the products and services offered through the website at any time, without notifying you or any other person and without incurring any liability towards you or any other person. As well, Vasco Travel can not guarantee that the products and services advertised on the site will be obtainable at the time you wish to purchase them or thereafter. So, Vasco Travel reserves the right to refuse, correct or cancel a reservation and not to respond to a request for the availability of a travel service. If you wish to purchase products or services whose displayed price turns out to be inaccurate, Vasco Travel reserves the right to refuse your offer by advising you by telephone or in writing. The only price valid for the purchase of a trip is the one communicated to you at the time of your purchase. Products and services are always subject to availability at the time of purchase.

The role and responsibility of Vasco Travel

a) We are an agency established in Quebec for several years with a license from Quebec and governed by the laws and regulations managed by the Office of Consumer Protection. Vasco Travel acts as a reseller for the travel products and services shown on our site. These services are provided or organized by independent companies of Vasco Travel. We act as an intermediary when we book and pass, on your behalf, your booking request and payments to the wholesaler and / or supplier of the trip you have chosen. We also act as an intermediary for the wholesaler or supplier when we send you your booking confirmation as well as all the documents relating to your trip.

b) You must have in your possession all the documents relating to travel; passports, visas, etc. as well as the vaccines required by the authorities of the countries where you will be staying at your expense. If you need information regarding these documents, please contact Vasco Travel or with the consulates or embassies of the countries you will be visiting. You may be denied boarding the air carrier or entry to the country of transit or destination if you do not have all the correct travel documents in your possession. In this situation, cancellation fees apply and Vasco Travel can in no way be held responsible.

c) Any travel services you purchase through this site will be delivered to you based on availability. All prices mentioned on the site Vasco Travel are in Canadian dollars, unless otherwise stated. They include federal and provincial taxes but do not include shipping costs if applicable. A CAD$ 50.00 service charge (GST / QST included) may, depending on the type of reservation, be billed to you for each air ticket issued. The purchase price for any trip is the one that will be communicated to you at the time of your purchase. Vasco Travel is not responsible for any price changes that may occur before you have completed your purchase online.

d) Some jurisdictions regulate the advertising surrounding the prices of travel and other tourism services, in particular requiring wholesalers and suppliers to indicate only, or predominantly, the total cost to be paid for the service advertised(including taxes, service charges or other incidental charges). This rule does not apply in all provinces of Canada. It doesn\'t matter where you live.

e)The trips you wish to purchase must be paid for, either by a required deposit and a balance due on a date specified during the transaction, or in full at the time of purchase by credit card and the transaction is made directly on the site. If the required deposit option is chosen, forgetting or withholding the final payment by the specified date will result in the cancellation of your reservation and the full amount of the deposit will not be refunded. Vasco Travel is in no way responsible for payment defaults. You can pay by Visa, MasterCard or American Express.

f) The contract is concluded and finalized only from the moment you provide your credit card number, either for the requested deposit or in the final payment of your reservation and you fully accept the terms and conditions of the supplier. Without a final agreement you or the supplier have no obligation to Vasco Travel. Before this time, you have no obligation to Vasco Travel. When you give your credit card number on the transactional site of Vasco Travel to pay for a trip, you immediately agree to pay either the required deposit and the balance due on the date specified at the time of the transaction, or the full cost of that trip. Your credit card account will be immediately debited for the amount due for your purchase. Regardless of whether the purchase was made by yourself or by another person with access to your account, you will not be able to avoid payment for this trip, whether or not the trip has been taken. If the name indicated for at least one of the travelers covered by your reservation is not that of the credit card holder, your reservation request will not be forwarded to the wholesaler or supplier for as long as Vasco Travel will not confirm the validity of your purchase with you. We will send you a credit card authorization form and ask for a photocopy of the front and back of the credit card. It is only after receiving this information that the purchase will be completed. In the meantime, the availability and price of the services you wish to purchase are subject to change without notice. Your credit card will be charged to your account by the service provider and / or wholesaler.

g) Once your travel purchase is complete, you will receive from Vasco Travel a confirmation email including your trip details. Please ensure that this information corresponds in all respects to the products and services you have chosen, and refer to this email for any other inquiries regarding your purchase. It is essential that the name on your travel documents matches the name on your passport. Usually, the supplier delivers tickets and / or vouchers to Vasco Travel 14 to 21 days before the departure date. You can choose the delivery method. The tickets and vouchers will then be sent to you, either by Canada Post at the regular rate or with a minimum shipping charge of $ 20 by a courier company, or free of charge at our offices, by electronic ticketing or delivery to the airport. For deliveries of tickets or vouchers outside the North American continent, shipping costs will vary depending on the courier company used and the place of delivery. We will communicate with you.

h)To cancel a trip purchased online, please contact a member of the Vasco Travel travel team directly. No email or voice message will be considered valid and therefore your trip cannot be canceled by Vasco Travel. Once your purchase is complete, you are subject to any cancellation or change fees that wholesalers and suppliers charge. You should refer to the terms and conditions of the wholesaler or supplier of your trip. In addition to the fees imposed by wholesalers and suppliers, Vasco Travel requires, in all cases, a minimum fee of $ 50.00 CAD per person per file in the event of cancellation and modification made to an online purchase.

Travel insurance

You are strongly advised to take out insurance covering certain events that may occur before, during or after your departure. Vasco Travel uses TIPS Travel Insurance Travel Insurance for Canadian residents only as a preferred supplier. You are fully responsible for your decisions about whether or not to take out travel insurance. In any case, you will not be able to dispute the fact that Vasco Travel recommended that you take out insurance. Insurance policies include exclusions, particularly but not exclusively in the case of pre-existing medical conditions. They also include precise deadlines and procedures for making a claim. Vasco Travel assumes no responsibility in the event of refusal of coverage by the insurer, for whatever reason. To cancel the purchase of insurance, you must notify your insurer within 10 days of the date of purchase. Any request for reimbursement will be made under the general conditions of TIPS Travel Insurance and according to the laws in force in the province of Quebec.

Links

Links to other websites included on this site are provided for informational purposes only and should not imply that Vasco Travel its third party suppliers or distributors endorse the content of these other websites. Neither Vasco Travel nor the third party suppliers or distributors are responsible for the content of other websites and make no representations or warranties about any other website or the content or documentation thereof. Vasco Travel does not in any way guarantee the security of these sites nor does it guarantee the protection or processing of personal information that you may transmit to these other sites.

In general:

a) Vasco Travel reserves the right to modify the general conditions mentioned above at any time. Your use of the site will be governed by the conditions then in effect at the time of your use..

b) When you book or purchase travel products and services through the secure shopping site of Vasco Travel, we must pass certain personal information such as your name, telephone number, date of birth to the wholesaler or travel supplier, the airline or any other supplier of products or services concerned. Vasco Travel undertakes to respect the privacy of its customers and therefore not to sell to any third party the names of individual customers, or other information taken from personal profiles.

c) The online shopping site of Vasco Travel is for the use of travelers only. You may not modify, copy, distribute, transmit, exhibit, present, reproduce, publish or transfer any information, software, products or services obtained on the site of Vasco Travel, nor use it to create derivative works or licenses. This site should only be used to find travel information or services and the travel-related services offered, to make legitimate online reservations or purchases. It is strictly forbidden to use it to make fraudulent, false or speculative reservations, or reservations in advance of demand.

d) These general conditions and their application are governed by the laws of the Province of Quebec, without regard to legal provisions. The user client accepts and recognizes the exclusive jurisdiction of the courts of the Province of Quebec, district of Montreal, with regard to any dispute arising from the use of this site or these general conditions.

e) The section titles used in these general conditions are intended only to facilitate consultation and may not in any way limit or otherwise modify the conditions hereof.

f) Vasco Travel can not be held responsible for viruses or any damage that could affect your computer when using its site. Vasco Travel cannot be held responsible for any damage, whether punitive, exemplary, direct or indirect, or for any bodily or moral damage resulting from the use of its site.

g) These general conditions, as well as the conditions which are incorporated or which are mentioned, constitute the entire agreement between us concerning the object hereof, and replace all previous agreements (oral or written) concerning the object. hereof, and may only be modified in writing or by posting such modification on this site.

h) It is forbidden to modify, copy, distribute, transmit, exhibit, present, reproduce, publish or transfer information, software, products or services obtained on the site of Vasco Travel or to use it to create derivative works or licenses, or to use any part of the site for commercial or other purposes. All content, including software on this site, is protected under Canadian and international copyright laws.

i) These conditions are deemed to be severable. If a provision is deemed unenforceable or inoperative, this provision will nevertheless be applied to the extent permitted by applicable law, and this decision will not affect the validity and enforceability of the other provisions.

j) Use of the Vasco Travel website for illegal or fraudulent purposes is strictly prohibited under penalty of prosecution by Vasco Travel.It is understood that any misuse of the travel reservation resources on the transactional site could make it impossible for you to access the site.

Complaints

To make a complaint, please contact the agency by mail at the address of Vasco Travel or by email. We will endeavor to resolve any disputes between you and the various wholesalers and / or service providers.

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